Support
Questions about your data, subscriptions, or the app? Here's how to reach us and the answers to the most common questions.
Frequently asked questions
Where is my data?
On your device. If you use iCloud, a copy can sync through your own private iCloud account under your Apple ID. Ciomia does not operate a server that receives, stores, or reads your health data, and has no accounts to sign into.
How do I delete my data?
- Delete individual entries inside the app, or use the in-app option to erase all data.
- Delete Ciomia to remove the data stored on your device.
- To remove the synced copy, delete Ciomia's data from iCloud in iOS Settings → your name → iCloud → Manage Account Storage.
- Revoke Apple Health access in iOS Settings → Privacy & Security → Health.
Because there are no accounts, deleting the data on your device and in iCloud removes it completely — Ciomia keeps no copy to erase. If you have written to us by email, we may keep that correspondence as described in the Privacy Policy.
How do subscriptions work?
Purchases and billing are processed by Apple through the App Store. You can view, change, or cancel a subscription in iOS Settings → your name → Subscriptions. Apple handles billing and refunds; Ciomia does not receive your payment-card number or full billing details.
Is this medical advice?
No. Ciomia is a general wellness and informational app, not a medical device. Nothing in the app constitutes medical advice or is intended to diagnose, treat, cure, mitigate, or prevent any condition. Scores and insights are informational aids, not clinical conclusions. Consult a qualified healthcare professional for medical decisions.
Ciomia is a general wellness and informational app, not a medical device. Nothing in the app constitutes medical advice or is intended to diagnose, treat, cure, mitigate, or prevent any condition. Consult a qualified healthcare professional for medical decisions.